Employment

To apply for a career with Implementation Specialists, please send resume and cover letter to HR@iscorp.biz.

 

SENIOR CONSULTANT – Microsoft CRM    (POSTED Jan/2018)

Deliver professional technical consulting and support for Dynamics GP and other add on products.

Primary Responsibilities:

  • Provide technical support to new and existing customers
  • Assist with overall new customer implementation
  • Create and follow best practices for case management
  • Participate in training of team
  • Participate in training of customers
  • Mentor less tenured team members
  • Log time accurately on support and projects
  • Work with developers as needed on tough cases
  • Learn and support new 3rd party products as they are added to our product stack
  • Learn and support tools developed by our team

Knowledge and Skill Requirements:

  • Bachelor’s degree in Accounting, Business, MIS, Management or related field.
  • Minimum 3-5+ years of MS Dynamics GP and Microsoft CRM
  • Ability to implement and set up CRM as well as be the trusted advisor to the customer
  • Ability to implement GP manufacturing for new customers
  • Ability to handle and balance multiple cases/tasks at a time
  • Strong customer service skills
  • Strong case ownership and ability to drive to resolution
  • Strong troubleshooting and overall support skills
  • Strong written and verbal communication
  • Strong presentation skills
  • Ability to work in a fast-paced environment
  • Ability to adapt to change and take on new responsibilities
  • Positive thinking, team player, quick learner and self-motivated
  • Hard working, considerate and get the job done attitude
  • Ability to build long lasting relationships with customers
  • Sense of urgency and excellent follow through
  • Detail oriented
  • High level of accuracy

 

 

 

To apply for a career with Implementation Specialists, please send your resume and cover letter to HR@iscorp.biz.

 

We are always looking to add quality talent to our exceptional team… even if a desired position is not listed, we still encourage you to reach out to us if you have interest in joining the Implementation Specialists team!