Employment

To apply for a career with Implementation Specialists, please send resume and cover letter to HR@iscorp.biz.

 

SENIOR CONSULTANT     (POSTED Oct/2018)

Interested in working from the comfort of your own home? We are seeking a self-motivated Dynamics GP Functional Consultant to fulfill their role with end clients on implementations, upgrades, troubleshooting and maintenance of their systems. You will work closely with team members in conducting multiple client projects and technology support, to full implementation. The successful candidate must demonstrate willingness to go the extra mile for customer satisfaction. They will be quality focused, a problem solver, fast learner, thrive in a fast-paced environment and detail-oriented.

Essential Duties and Responsibilities:

  • Train end-users on how to effectively use GP system features and applications
  • Assist with overall new customer implementation
  • Create and follow best practices for case management
  • Participate in team training, meetings and overall work collaboration
  • Log time accurately on support and projects
  • Maintains clients’ records by reviewing case notes; logging events and progress in a timely manner
  • Work with developers as business analyst
  • Learn and support new 3rd party products
  • Learn and support tools developed by our team
  • Ensure completion of tasks including but not limited to quality assurance, functional specification, implementations and product reviews
  • Troubleshoot and provide support for entire GP system
  • Assist with the upgrade the GP Systems
  • Assist with data migration
  • Support go-live operations
  • Ability to provide post-implementation support
  • Create financial and operation reports

Knowledge and Skill Requirements:

  • Bachelor’s degree in Accounting, Business, MIS, Management or related field.
  • Minimum 3-5+ years of MS Dynamics GP and/or Microsoft CRM
  • Prior work experience in the accounting field and knowledge of general accounting principles is preferred
  • Ability to implement and set up GP and/or Microsoft CRM as well as be the trusted advisor to the customer
  • Experience with SSRS is preferred
  • Ability to implement GP manufacturing for new customers
  • Ability to handle and balance multiple cases and tasks at a time
  • Excellent client skills and customer relationship management skills
  • Excellent presentation and communication skills targeted to effectively present information to management, peers and customers
  • Compelling case ownership and ability to drive to resolution
  • Strong troubleshooting and overall support skills
  • Ability to work in a fast-paced environment
  • Ability to adapt to change and take on new responsibilities
  • Ability to establish and maintain long lasting relationships with customers
  • Sense of urgency and excellent follow through
  • Elevated level of accuracy
  • Ability to learn new business processes or applications very quickly
  • Must be a team player and be able to effectively interact with staff at all levels of the company

 

To apply for a career with Implementation Specialists, please send your resume and cover letter to HR@iscorp.biz.

 

We are always looking to add quality talent to our exceptional team… even if a desired position is not listed, we still encourage you to reach out to us if you have interest in joining the Implementation Specialists team!