MobileTech

Smarter, Faster, and More Connected Than Ever

MobileTech 2024 v10 is here, and it’s packed with powerful new features designed to streamline field service operations, enhance technician productivity, and give you more control over your data. 

If you missed our recent webinar, here’s a quick overview of what’s new and how these updates can benefit your team.

With the introduction of MobileTech 2024 v10, teams can look forward to even greater efficiencies and capabilities in their workflows.

Tasking Enhancements: More Control, Less Friction

Field technicians now have more flexibility and control when managing tasks.

• Intent Confirmation – When closing a task, users are prompted to save, discard, or continue editing – no more accidental saves.
• Add Equipment on the Fly – Technicians can add equipment directly from the task list. It’s automatically linked to the service call.
• Assign Equipment by Task Lists – Pull default tasks based on equipment type to ensure nothing gets missed. 
• Manage Incomplete Tasks – View and complete all open tasks for specific equipment with just a few clicks. 
• Quick Equipment Access – A new info button allows instant navigation to the equipment form from task details.

Notes and Attachments are Streamlined and Accessible

Communicate better and attach more – faster.

• Multi-File Upload – Attach multiple documents or images at once. 
• Location Attachments in the Field – View and add attachments to service locations directly from MobileTech. 
• Note Button Interface – New notepad icons indicate whether notes exist, with easy access to view or edit content. 
• Cloud Storage Support – Scale with Microsoft Azure cloud storage. Choose cloud, local, or hybrid storage for photos, videos, and attachments.

Inventory Updates: More Visibility, Less Error

Make inventory management more efficient and accurate.

• Multi-Item Selection – Add up to five inventory items at once, then adjust quantities and pricing. 
• Prevent Negative Stock Use – New settings restrict techs from using items with zero or negative quantity on hand. 
• View Other Techs’ Inventory – See what items have already been assigned by other technicians to prevent duplication.

Job Features: Greater Flexibility in the Field

MobileTech v10 gives field teams more autonomy.

• View All Active Jobs – Techs can see all active jobs – even if they’re not assigned. 
• Create Appointments in the Field – Set up job appointments directly from the mobile interface. 
• Log Labor Without Appointments – Add time entries to any open job, even without a scheduled appointment.

Reporting and Other Enhancements

Dynamic Report Templates: Assign specific report templates by customer or location.

• OCR Integration – Use your mobile camera to extract text from images into forms.
• Auto-Sync Appointment Status – Syncs in the background when status changes occur. 
• Call ID Visibility – Easily view the originating call ID on the service call screen. 
• Tech Lookup Filters – Filter helper techs by department or position. 
• User Count Summary – View user totals by company or across your entire organization.

Microsoft Exchange Online Update

Heads up: Microsoft will deprecate Basic Auth for SMTP endpoints in September 2025. This could impact emailed reports from MobileTech. Service Packs are available for supported versions – contact us to ensure you’re ready.

Need Help or Want to Learn More?

Contact Support: support@iscorp.biz 
Contact Sales: sales@iscorp.biz