What’s New in Schedule 2024?
Schedule 2024 is here, and it’s packed with smart updates to help dispatchers, technicians, and service managers work more efficiently. Whether you’re scheduling appointments with Schedule 2024, managing service calls, or digging into job and customer details, this release brings meaningful improvements across the board.
With the enhancements in Schedule 2024, you’ll find it easier to manage your daily tasks.
Here’s a closer look at what’s new and what it means for your day-to-day operations:
Major Enhancements at a Glance
The new features in Schedule 2024 make a significant difference in productivity.
- Appointment status changes are now easier to spot for both technicians and customers
- Key information is more accessible—no need to constantly jump into GP
- A new Service Level Agreement (SLA) monitor adds real-time visibility to critical deadlines
- General performance improvements across dispatching, mapping, routing, and data access
Appointment Improvements
Creating and managing appointments is faster and more intuitive.
Default estimated hours now auto-fill on new appointments
Resource search is improved for better technician matching
You’ll get a warning before exiting unsaved appointment changes
Midnight-crossing appointments no longer split into two
Set priority levels when using the Appointment Wizard
See appointment creation dates right in the Unscheduled Grid
Dispatch Enhancements
Dispatchers now have more control and clearer data.
Prevent or allow service calls for inactive locations
Filter out inactive or retired equipment more easily
On Hold/Stop-and-Go Light rules are now fully supported
Security settings now allow overrides for red-light customers
Schedule Board Refinements
Staying organized just got easier.
View appointment numbers next to service/job numbers
Quickly reference technician phone numbers
The Find function defaults to service calls, saving clicks
Job Management Innovations
Embrace the new capabilities of Schedule 2024 to enhance your workflow.
The Job panel is now collapsible and optimized for speed 
Load jobs in batches to avoid performance lags
View all cost codes (not just labor) from Job Details
Notes and Customer Hub Improvements
No more digging through layers to find critical information.
Right-click to quickly view service call description notes
View GP customer notes directly in the Customer Hub
Filter out Bill to Only locations when browsing customers
View invoice details without switching over to GP
Mapping and Routing Upgrades
Smarter Navigation and Delivery Planning Tools in Schedule 2024
- Distinguish appointment icons by type and assigned tech
- Hide completed appointments from the map
- View live tech locations using Signature Telematics (GPS add-on)
Start routing from a technician’s home or current location
New SQL job automates location resets
Service-Level Agreement (SLA) Progress Monitor
Schedule 2024 makes it easy to track SLA statuses and commitments.
See SLA statuses and warning messages right from the Schedule Board
View active calls and their SLA countdowns in the Service Monitor
Customize which SLAs to track and when alerts should display.
No more missed commitments! This is a game-changer for service teams.
Cloud and Infrastructure Updates
- .NET 8.0 support keeps Schedule current with Microsoft security updates
- Signature Cloud Storage is now fully integrated. Store documents in Azure instead of local servers.
Have Questions or Need Support?
Whether you need support for implementation, troubleshooting, or training on the latest features of Schedule 2024, our dedicated team is here to assist. By working closely with our experts, users can maximize the benefits of these enhancements.
With the comprehensive upgrades in Schedule 2024, your organization can achieve higher efficiency, better service delivery, and improved customer satisfaction. It’s not just an upgrade; it’s a transformation in how you manage your operations.
We’re ready when you are. Let’s chat!
Contact us at: support@iscorp.biz
Contact us at: sales@iscorp.biz
