Employment

To apply for a career with Implementation Specialists, please send resume and cover letter to HR@iscorp.biz.

Senior Consultant / Support

Responsibilities:

  • Deliver professional technical consulting and support for Dynamics GP and related products
  • Provide technical support to new and existing customers
  • Assist with overall new customer implementation
  • Create and follow best practices for case management
  • Set-up financials & GP accurately, tie out sub-ledgers to GL, create financial reports, etc.
  • Participate in training of team & customers
  • Mentor less tenured team members
  • Work with developers as needed on tough cases
  • Learn and support new 3rd party products as they are added to our product stack
  • Learn and support tools developed by our team
  • Log time accurately on support and projects

The successful candidate will demonstrate a commitment to achieving excellent customer satisfaction and retention. This unique position also requires the ability to: set-up both financials & GP with accuracy, tie out sub-ledgers to GL, create financial reports, etc.  Ideal candidates for this role will display the following preferred qualifications:

Preferred Qualifications:

  • Ability to handle and balance multiple cases/tasks at a time
  • Strong customer service skills
  • Strong case ownership and ability to drive to resolution
  • Strong troubleshooting and overall support skills
  • Strong written and verbal communication
  • Strong presentation skills
  • Ability to work in a fast-paced environment
  • Ability to adapt to change and take on new responsibilities
  • Positive thinking, team player, quick learner and self-motivated
  • Hard working, considerate with a “get the job done” attitude
  • Ability to build long lasting relationships with customers
  • Sense of urgency and excellent follow through
  • Detail oriented
  • High level of accuracy
  • Experience with MR and/or SSRS helpful
  • CPA preferred

Minimum Requirements:

  • Bachelor’s degree in Accounting, Business, MIS, Management or related field.
  • Minimum 2 years of Microsoft Dynamics GP support experience.

Benefits:

  • 401k Plan
  • Health, Dental & Vision
  • Competitive PTO

 

To apply for a career with Implementation Specialists, please send resume and cover letter to HR@iscorp.biz.

We are always looking to add quality talent to our exceptional team… even if a desired position is not listed, we still encourage you to reach out to us if you have interest in joining Implementation Specialists!